Tell me about it, I just got into an argument with an a$$hat over my shipping charge for an Ebay auction he won (he saw the shipping costs when he bid, just ask Thomas here). After doing all the math I am actually short 11 cents on his shipping quote not counting the cost of the bubble wrap, box, and tape. UPS needs some real competition because Fedex ain't giving it. They got me for a $1 fuel surcharge on a 15lb box and $5 for a signature confirmation. If the address is off a little bit they have charged me back $5 as well after the fact, and since I have an account with them I am stuck paying it out of my pocket.