Yeah, I've never had a good experience with a ford service dept around here. Long read:
I purchased my 1996 cougar from the largest GM dealer in my area. I looked at the car a couple of times, and pretty much was decided on the car before I test drove it. A week prior to my actual purchase, I test drove the car anyway (the salesman insisted) by myself for about 10 minutes. On the main drag back to the dealer, I mashed it in 2nd gear and ran it up to about 65 mph. I glanced in the rearview and saw nothing but smoke behind me. Long story short, the intake cracked on my first time ever driving the car (you should've seen the look on their faces when I bought the car back in with smoke pouring from underneath the hood). Now I had not even put any money on the car and they were apologizing out the window about what happened (I knew about the manifold then though). 4 days later, the replacement upgraded manifold was in place and I came in to get the car (with an additional $900.00 knocked off of the price). It was my first "new" car buying experience, and the people at the GM dealer made it a very exceptional one. Even the techs told me that if anything ever went wrong with it concerning the intake, just bring is right back in, appt necessary and they'd get right on it. And it wasn't even their brand of vechicle!
NOW, 6 months later, I developed a small coolant leak in the front of the car, not from any hoses and took it to my local Lincoln-Mercury dealer to have it looked at (I had a full warranty through MRP and could take it anywhere to get it fixed). I made the appointment like everyone else and brought it in at the scheduled time. They told me the car would be diagnosed before noon which would enable me to make a claim and get a rental car so I could get to school. I called at noon and they had not even started on the car yet. When I came in that morning, my name was the first on the roster, so it should've been the first to get in. I called back at 4pm and they still hadn't started on it.
So I got a ride in to raise holy #$*&^ because I had missed a whole day of class during the week before finals. The guy at the service counter got very snotty with me and pretty told me that my car wasn't a priority because I didn't buy it from them!! :redman: So I got the manager and he promised me that the car would be diagnosed by the following morning
. So I left it there overnight, and called the following day at 10am to check on the status. They still didn't get the car in and said once again "It's next to go in". So even more upset, I went back and demanded that they at least gave me a loaner so I wouldn't miss another day of class, as the requirements of a rental are that the car is kept overnight, and they did just that. They still refused to do so because the car wasn't diagnosed yet. So I missed 1.5 days now. Then to make things worse, they closed early that day (12pm because of snow) without even giving a courtesy call. Extremely upset, I took the car from the dealer with my spare keys that very same day and went straight back to the GM dealer and told them what I had been through. So 20 minutes later they had the car diagnosed (bad radiator) had me a claim number and voucher, and rented me a Oldmobile intrugue and I was off to school. It's a shame that I'm not interested in any new GM vechicles because FoMoCo definetly lost my respect those 2 days. Especially since that was my first time ever dealing with a Ford or GM dealer as far as servicing my car went.