Mulally facing pressure to fix Ford tech and quality glitches - TCCoA Forums
 
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post #1 of 6 (permalink) Old 06-03-2011, 06:58 PM Thread Starter
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Mulally facing pressure to fix Ford tech and quality glitches

I find this story interesting because I had a new Edge rental with the MyFord Touch which proceeded to cancel the initial free year of Sirius satellite radio one week into the rental. The vehicle was brand new and had less than 1K miles on it when i picked it up.

I loved the vehicle and the new dash is great but it really sucked not having satellite radio. Another quirk that I noticed was that the hazard light switch is placed right below the MyTouch console and is easy to bump when working with the console. I set the hazard lights flashing right after I left the airport rental car center and it took me 15 min. to figure out where it was and get them turned off.

Now that I know where the on/off hazard light switch is, I'll probably pick up a used 2012 Edge or Lincoln MKX model in a few years.

Filed under: Technology, Crossover, Ford



Ford has had its share of quality issues with its fledgling MyFord Touch technology, and watchdogs like Consumer Reports and J.D. Power have taken notice. Bloomberg reports that Ford CEO Alan Mulally is all too aware of the automaker's latest technology glitches, saying, "We've had just a few issues with some technologies associated with Sync and MyFord Touch."

The "just a few issues" Mulally is referring to include reports of touch screens blacking out, general complaints about a steep learning curve and a recent crossover ranking by Consumer Reports that placed the 2011 Explorer 17th out of 19 vehicles tested due in large part to the tech. CR also dropped the coveted "Recommended" nod for the 2011 Edge because of MyFord Touch.

Mulally's recent statements come just before the release of J.D. Power's June 23 new car quality report. J.D. Power's VP Dave Sargent claims the automaker's own data shows that quality has taken a hit, adding that Ford is "making an early warning to the market that this may be a problem." There is no telling how car buyers would react to Ford slipping a bit in the rankings, but the company's stellar performance in the study over the past few years has likely been a major reason why the Blue Oval managed to re-pass Toyota on the sales charts.

Ford isn't taking the potential quality issues lightly, recently spending $100 million to deploy laser-guided robots in 17 factories to help reduce wind noise in its automobiles. The robots will enable Ford to install doors to within one tenth of one millimeter of specification. The automaker is also working hard to stay on top of quality even as it continues the torrid pace of new vehicle launches.Mulally facing pressure to fix Ford tech and quality glitches originally appeared on Autoblog on Fri, 03 Jun 2011 09:59:00 EST. Please see our terms for use of feeds.



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post #2 of 6 (permalink) Old 04-08-2012, 10:00 PM
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It is a shame. I've had two vehicles with the touch malfunction during test drives - an explorer and a focus. The focus was a rental and the explorer was a test drive yesterday. I think I may just end up going with the Durango r/t. Plus, the Durango is awd and can tow a house.

I loved the idea of the touch, but I couldn't imagine the fix it cost after the 3/36000 expires...

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post #3 of 6 (permalink) Old 04-08-2012, 10:07 PM
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IIRC Microsoft co-developed the software with Ford. That in itself could be part of the problem...

The predecessor to MyFord Touch was Sync, which is on my fiancee's family's 2011 Fusion Hybrid. The voice activated commands are a bit finicky, but aside from that I haven't heard of/seen any strange issues like this new system.

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post #4 of 6 (permalink) Old 04-08-2012, 10:31 PM
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Is that piddly little thing to the left of the speedometer supposed to be a tach? That bugs me more than the radio thingy(I miss the days of delete credits frankly) lol

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post #5 of 6 (permalink) Old 04-09-2012, 07:31 AM Thread Starter
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Yes, that's the tach. It's really not that annoying. That corner of the dash is a multi-function display that can be set to display nearly any paramater you choose.

Even though the tach is small in the picture it's actually a reasonably viewable size when you see it in person.

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post #6 of 6 (permalink) Old 04-09-2012, 08:36 AM
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"it took me 15 min. to figure out where it was and get them turned off. " LOL Good one Ron, Reminds me of a time when I was traveling like you ,had a Ranger rental and it was in 4x4(Low Range) when I picked it up (Albany, New York) , Took me about as long to get it back to 2 wheel drive

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